FAQ's

GENERAL QUERIES

  • What is PaySe™ ?
    PaySe™ is a unique digital payment system (wallet) with both online as well as offline payment capabilities licensed with the RBI as a semi-closed Prepaid Payment Instrument (PPI).

  • Which company owns this?
    PaySe™ is a payment initiative of Nucleus Software Exports Ltd(NSEL),one of the largest technology companies in India in the financial services space.NSEL has over 150 customers in over 50 countries and is listed on BSE and the NSE.

  • How can I get started with PaySe™?
    You can download the PaySe Mobile App from Google Play Store on your Android phone and register on the application by using your mobile number. You can even write to us at PaySeSupport@nucleussoftware.com or call us at 9582191818. We would be more than happy to assist you whether you are a merchant or a normal PaySe™ user.

  • What is the uniqueness of this product?
    This is the only prepaid payment instrument in India,and perhaps the world,which provides transaction ability while offline using NFC(Near Field Communication)and Bluetooth technology - making it extremely useful in areas with little or no connectivity.

  • What are benefits of PaySe™ as opposed to other wallets?
    As compared to other digital wallets in India,PaySe™ offers a great advantage - the ability to make and receive payments even when offline i.e.without cellular or even data network coverage.The proprietary ecosystem has been designed from ground up based on the highly secure NFC(Near Field Communication)technology and offers cutting edge security features to safeguard the money in the system.The cards can be loaded with the desired amount of money(either through transfer from a bank account into online account or conversion through cash at a designated Conversion Point)and used for payments at designated merchants.

  • What are the minimum requirements to download the PaySe™ App on mobile?
    We support all Android phone that meet the following requirements :

    • Your Android phone is running Android 4.3 or later
    • Your Android phone is able to receive SMS during the verification process

  • What are the minimum requirements to use the PaySe™ App for the offline services ?
    We support all Android phone that is running Android 4.3 or later and is both Bluetooth and NFC enabled.

  • I am not able to find PaySe™ app on my iOS device. Why?
    Apology for the inconvenience as our PaySe™ app is only available for android users as of now, but we are working on it and soon it will be available on iOS App store.

ABOUT PaySe™

  • Is PaySe™ approved by RBI?
    YES,PaySe™ is duly authorized by RBI to issue semi-closed prepaid payment instruments in India.

  • Can I use my PaySe™ both offline and online?
    Yes,PaySe™ is unique solution which offers both offline & online transactions capabilities.

  • What are different components/parts?
    The PaySe™ ecosystem comprises the following:

    • PaySe™ Mobile App - an app to send/receive money online instantly, pay to various merchants and split bills with friends.
    • PaySe™ Card - for users who wish to make offline payments for goods and services. These cards can be 'topped-up' online through net-banking or with physical cash at designated outlets called Conversion Points (CP)
    • PURSE Device - provided to merchants who can pay & receive digital cash from PaySe™ Card users and transfer to their bank accounts directly.
    • pCAS - a support software that can be downloaded to any Android based smart phone to allow for the acquisitions and verifications of the merchants and customers

  • Is connectivity required to enable PaySe™ ecosystem?
    Transactions between PaySe™ components (Card, Purse Device) do not require net connectivity (offline capability). However, transfers to and from the banking system are done through an NFC enabled smart phone which use phone / net connectivity.

  • What are different/key roles involved with this product?
    The different/key roles involved with PaySe™ are - Merchant, User, CP and Bank.

    • Merchants: are sellers of goods and services who receive digital cash in payment for the above. They are issued a Purse Device to enable receipts.
    • Users: are PaySe™ Cards holders who use their card to make digital payments.
    • Conversion Point (CP): is a designated merchant who loads equivalent digital cash on PaySe™ Cards of Users against acceptance of physical cards.
    • Banks: regular banking accounts of merchants, users and CPs can be connected to the PaySe™ system to transfer digital balances of PaySe™ to and from the accounts directly.

  • How can I become a merchant and what are merchant operations?
    As PaySe™ merchant your business will benefit in several ways viz. removal of cash and cash handling expenses, direct transfers to the bank account, higher safety and security, access to PaySe™ Card User base and various promotional campaigns. All this is available against the payment of a nominal cash out fee which is charged when you move your balances to your bank account. The regulatory KYC norms have to be met through proper documentation like Aadhar and bank account details. To know more about PaySe™ and register as merchant: write us at PaySeSupport@nucleussoftware.com or call us at 9582191818.

  • How can I become a CP and what are CP operations?
    You can become a PaySe™ CP by contacting us at PaySeSupport@nucleussoftware.com or call us at 9582191818 and completion of KYC formalities. PaySe™ will pay you for every conversion of physical cash to digital cash which translates to a very healthy return on capital employed.

  • What is the business model for a CP?
    PaySe™ will pay you for every conversion of physical cash to digital cash which translates to a very healthy return on capital employed. A CP accepts physical cash from users and loads / tops-up their PaySe™ cards with digital cash for the equivalent amount - earning a conversion fee from PaySe™ in the process. He then transfers the physical cash to his account and draws digital cash as required.

  • Prerequisites of merchant? What are the documents required for signing as a merchant?
    Following documents are required for registering as a merchant: A valid proof of identity and a valid proof of address including Aadhar, PAN, Bank Account details + cancelled cheque along with proof of business.

  • Prerequisites of CP? What are the documents required for signing as a CP? What are infrastructural and financial requirements for becoming a CP?
    Following documents are required for registering as a Conversion Point for PaySe: A valid proof of identity and a valid proof of address including Aadhar, PAN, Bank Account with mobile or internet banking facility + cancelled cheque (for bank details).

  • Prerequisites of consumers? What are documents required to get a card/device?
    Any person desirous of using a PaySe™ digital wallet can do so by contacting us at PaySeSupport@nucleussoftware.com or call us at 9582191818. KYC process will be completed as per RBI guidelines (Aadhar card) and the person is issued PaySe™ Card upon completion of documentation. He can then load the card at any CP or through an online net-banking process and start using the card at PaySe™ merchant outlets.

  • How can I upgrade myself from a min KYC customer to a full KYC customer?
    Please visit any of the authorized PaySe™ agent (conversion point) with original copy of Aadhaar card to upgrade your PaySe™ account to Full KYC and enjoy enhanced limits on your accounts.

ONLINE WALLET RELATED QUERIES

  • Does PaySe™ allow users to have access to online account?
    Yes, existing PaySe™ users can access their online account using the mobile application. New users can also register themselves by downloading the PaySe™ application from Google play store.

  • How can PaySe™ users access online wallet/account?
    PaySe™ users can access their online account using the mobile wallet application which can be downloaded from Android play store.

  • How can you log-in to online mobile wallet app ?
    Existing customers can log in using their mobile number as login id or using the login credentials provided by PaySe™ at the time of registration.

  • I do not have PaySe™ card, can I still use PaySe™ mobile wallet application ?
    Yes you can download PaySe™ app from Google play store on your Android smart phone. You need to register yourself by accessing "Register Now / Sign-up" . Enter following details to register:

    • Name (as on Aadhaar Card)
    • Date of Birth
    • Email id
    • Choose any document
    • Enter Document number
    • Set password for accessing the PaySe™ mobile app

  • Is Mobile wallet app supported on all android phones?
    Currently, application is supported on latest version (above 4.3) of Android based smart phone.

  • Can I sign in on multiple devices?
    Yes you can. But as soon as you sign on to a new device, the session on the previous device is invalidated and any further online transaction on the previous device would result in user getting logged out of the PaySe™ System.

  • What are the major features provided by this app?
    Users can transfer funds to their friends and family and make payments to merchants for the goods and services. Users can also view their transaction history i.e. payment initiated or received by them. Users can also access their offline account (in case user is having PaySe™ card or device) from same application. They can withdraw funds into their offline PaySe™ card and deposit funds back from offline card/device into their online account.

  • I've changed by mobile handset, can I still use application to access my PaySe™ account?
    Yes, you need to download PaySe™ application from Google play store and verify your account using the OTP (One Time Password) shared by PaySe™. Once OTP is verified, you can continue using your PaySe™ account.

  • I've forgotton my password for mobile application, how can I change or reset my password?
    Click on Forgot password link on mobile application and enter your registered email id. PaySe™ will send email with link to reset your password.

  • Is there any confirmation / notification from PaySe™ on successful payment?
    Users will receive transaction confirmation on their registered Email address and as SMS notification on their registered mobile number after payment is successfully processed.

  • What is verification code?
    Verification code is a 4 digit code provided to customer in SMS/Email notification after successful payment to merchant. User can provide this verification code to merchant as confirmation of payment.

  • What is a Static QRC (Quick Response Code)?
    QR code or Quick response code is a two dimensional bar code which stores information. In case of payment to be made at merchant outlet, QR code contains information about merchant i.e. mobile number and name. User does not need to enter these details explicitly.

  • Can I generate my own QR code?
    Yes you can generate you own QR code by following below steps :

    • Login to PaySe™ mobile app
    • Tap on "My QR code" from Menu icon on top right
    • Screen shows the QR code
     You can share the QR code with your friends to receive money. They can scan the QR code and send money.

  • What is a Dynamic QRC (Quick Response Code) ?
    You can change / edit the content of QR code to add amount. Payee can scan this code and transfer funds without having to enter any other details.

  • Can I edit the QR code generated ?
    Yes, you can edit QR code by adding amount. Once your QR code is generated, you can edit it by tapping on ‘Enter Amount' menu from Settings icon on top right corner.

  • Can I Transfer funds to Bank account ?
    You can now transfer funds to your bank account directly from your online account. To send money to bank account, you need to follow these steps:

    • Login to PaySe™ app
    • Tap "Transfer to bank" service
    • Select Bank account and Enter amount you want to transfer
    • Tap Send button and confirm transaction using OTP
    • Your money will be successfully transferred to Bank account

  • What is offline limit and How can I set my offline limit ?
    In case you have card/device, you can set your offline account limit in Card/Wallet services.

    • Login to PaySe™ app
    • Tap on Card/Wallet service
    • Tap on PaySe™ Cards service and then Account Info
    • Tap the card and enter your card PIN to authenticate
    • You can set the limit for your offline account

     Note - You need to have NFC enabled Android based smart phone for accessing this service.

  • What is User Txn Tag (As of now this feature would be used to set the acknowledge slider in Transaction history) ?
    You can acknowledge any payment received by marking the transaction as 'Acknowledged'. You need to follow below simple steps :

    • Login to PaySe™ app and access Transaction History
    • Select the transaction (received) and on transaction details page, acknowledge the transaction by tapping "Acknowledge"

  • What happens to my favorite list of payee if I re-install PaySe™ wallet app ?
    You can now access your list of payee even if you re-install the PaySe™ mobile wallet application. This list of payee is saved in server so you do not lose your favorites in case application is accidently deleted from phone.

  • What is a virtual payment address ?
    A virtual Payment Address (VPA) is a payment identifier you can create in PaySe™ app. This address is in form name_of your_choice@PaySe .
    It provides an easy and convenient way to transfer funds. You can send money directly to this VPA without having to remember the mobile number.

  • How can I create a Virtual Payment address ?
    A virtual Payment Address (VPA) can be created by following below simple steps :

    • Login to PaySe™ mobile app
    • Tap the settings
    • Enter the name
     You can share the VPA with your friends.

  • What are the minimum requirements to sign up for PaySe™ mobile application ?
    You need to provide any one of the document number. You can choose any of the following document type and provide document number for it.

    • PAN card
    • Aadhaar card
    • Voter ID Card
    • Passport
    • MNREGA Card
     Once document number is provided, you are registered as min KYC customer.

  • What services can I access on PaySe™ mobile application as a MIN KYC customer ?
    As a min KYC customer, you can only make payments to merchants either by scanning the QR code (printed at merchant outlet) or by entering mobile number of merchant.
    You cannot transfer / load funds into your PaySe™ account or transfer funds to other PaySe™ customer (friends/family members).

  • What are the possible ways in which we can make payment to a merchant for purchase of goods/services ?
    You can make payment to a merchant either through

    • Mobile number of merchant
    • Scanning QR code merchant
    • Entering VPA (Virtual Payment address)

  • How can we make a payment through QR code? What all details get populated through QRC scan ?
    To make payment through QR code, scan the QR code of the merchant or payee to whom you want to make payment. Confirmation screen with details about merchant / payee is displayed on screen to confirm the transaction. Enter the amount and add a description against which the payment is being made.

  • Is there a way to cash-out money in PaySe™ mobile wallet application to a bank account ?
    You can transfer funds from your online account to your linked bank account from the PaySe™ mobile application.

  • How can we cash-out money from PaySe™ mobile wallet to a bank account ?
    You can transfer funds from your online account to your linked bank account from the PaySe™ mobile application. Follow below simple steps:

    • Login to PaySe™ app
    • Select transfer to bank account
    • Select the bank account and enter amount
    • Confirm the transaction by entering the OTP (One Time Password)

  • Are all offline transactions through card secured by a PIN for security ?
    Yes, all transactions are authorized using the PIN of the customer or card holder. You can also choose not to enter PIN on every transaction by selecting "Never Ask" in Account Info.

    Note - You need to have NFC enabled Android based smart phone for accessing this service.

  • Is there a way to send a request for payment collection ?
    You can now ask your friends or family for funds in case of emergency or can request for your dues from others. You can follow below simple steps:

    • Login to PaySe™ app
    • Enter the mobile number of friend from whom you want to request for money
    • You can also Select the contact from contact list by tapping on Contacts icon
    • Enter the Amount and Description and then tap "Receive" button
    • Your request for funds is sent successfully
    • You can view your pending request in "Pay/Receive Transaction"

  • What is a cooling period?
    Customers can transfer funds to payee or to bank account only after the configured cooling period (wait). There is a cooling period after registration and before a customer can initiate fund transfer.
    We will be introducing this cooling period in beneficiary addition also which would give customers time to review the payee if erroneously registered.

  • How can I add money in my PaySe account ?
    Loading money in your PaySe account is simple :

    • Login to PaySe™ app
    • Select Add money option and Select one of the multiple payment options for loading your account
    • PaySe provides following payment options for loading your wallet account :
      • Debit card
      • UPI

  • Can I use my debit card for loading PaySe™ account ?
    Yes, you can load your PaySe™ account directly from PaySe™ mobile wallet application using your debit card. Loading your PaySe™ account using debit cards is simple, follow below steps:

    • Login to PaySe™ app
    • Select Add Money from the menu and enter the amount or select the predefined amount
    • Select the mode of payment as 'Debit Card'
    • Enter you Debit card number and other relevant information as per your bank account
    • On receiving successful response from your bank, your PaySe™ account would be loaded with the requested amount
    • You would receive a payment confirmation notification from PaySe™

  • How can I load my PaySe account using UPI ?
    Now you can load your PaySe account directly from PaySe mobile wallet application using your virtual address. Loading your PaySe account using debit cards is simple, follow below steps:

    • Login to PaySe™ app
    • Select Add Money from the menu and enter the amount
    • Select the mode of payment as 'UPI'
    • Enter you virtual address and confirm the transaction using the PIN
    • On receiving successful response from your bank, your PaySe™ account would be loaded with the requested amount

  • How do I know my Virtual Payment Address (VPA)?
    Install a UPI-enabled app or access net banking service of your bank account and create an account. UPI account is in form of nameofyourchoice@bankUPI handle .

  • What are the transaction charges to add money using UPI ?
    Currently there are NO charges for loading your PaySe™ account using UPI.

  • What to do if my money has been deducted but not credited into my PaySe™ account ?
    Transaction goes in pending state when PaySe™ does not receive the final confirmation from your bank or payment gateway. These issues happen when payment gateways are facing some technical outages or sudden increase in load requests.

    In such cases, PaySe™ systems continue to follow-up with the bank/gateway for the next 4 hrs . In case we don't get confirmation for transaction success from your bank/gateway within the next 4 hrs , the transaction fails. In case money was deducted from your account, your bank could take 7-14 days to credit the refund in your account. Since this time is taken by your bank, PaySe™ has little capability in expediting it. Hence, we suggest you to please wait for this duration. You may also contact your bank for any delays.

RECHARGE SERVICES RELATED QUERIES

  • How can I recharge my prepaid mobile number ?
    Recharging your prepaid mobile number is easy with just a few clicks :-

    • Select Prepaid mobile from the app home page
    • Enter the mobile number or select the mobile number you want to recharge from the contacts
    • Select the mobile operator and the circle
    • Enter the amount you want to recharge or choose one from the "Browse Plans" option
    • Tap on enter icon and your mobile recharge will be successful if there is sufficient amount in your PaySe™ wallet. In case there is not enough balance in your wallet, then you need to add money in your PaySe™ wallet to support the recharge.

  • How can I recharge my DTH ?
    You can recharge your DTH in the following ways :-

    • Select Prepaid mobile from the app home page
    • Select the DTH operator
    • Enter your Customer ID
    • Enter the amount you want to recharge or choose one from the "Browse Plans" option
    • Tap on enter icon and your DTH recharge will be successful if there is sufficient amount in your PaySe™ wallet. In case there is not enough balance in your wallet, then you need to add money in your PaySe™ wallet to support the recharge.

  • How can I recharge my Data Card ?
    You can recharge your Data Card in the following ways:-

    • Select Data Card from the app home page
    • Enter the mobile number or select the mobile number you want to recharge from the contacts
    • Select the mobile operator and the circle
    • Enter the amount you want to recharge or choose one from the "Browse Plans" option
    • Tap on enter icon and your mobile recharge will be successful if there is sufficient amount in your PaySe™ wallet. In case there is not enough balance in your wallet, then you need to add money in your PaySe™ wallet to support the recharge.

  • Do you provide Payment facility for postpaid customers ?
    Bill payment is not available on PaySe™ app. We are working on it and it will be available soon on PaySe™ platform.

  • My recharge transaction status is showing "Processing Recharge". Am I supposed to wait till I get a top up? What does that mean?
    When a transaction is "Processing Recharge" , we request you to wait for some time for the status of the transaction. Transaction sometimes go "Processing Recharge" when there is some connectivity issue with the service provider's servers. In such cases we try to re-initiate those transactions and after getting the status back from the service provider, the same is updated to you. If recharge is successful, you will get the top up and if the recharge is not successful, the amount will be credited back to your PaySe™ wallet.

  • What happens after a recharge transaction is successful?
    When a transaction is successful, you will receive the recharge successful mail from us in your registered email id and also a SMS with details of your top up.

  • Where I can see my recharge history ?
    You can check your recharge history in the following ways :-

    • Select Transaction History from the app home page
    • Tap on Recharge
    • You will find the list of all the successful as well unsuccessful recharges done by you in the past whether it's a mobile, DTH or Data card recharge

  • What should I do in case the amount is deducted from the PaySe™ wallet and the recharge failed ?
    If the recharge fails and amount is deducted, PaySe™ refunds the entire amount of failed recharge back to your PaySe™ Wallet within 24 hrs.

  • What should I do in case I have not received the refund even after 24 hours of failed recharge?
    In this case please contact us at PaySeSupport@nucleussoftware.com

  • What should I do in case I have recharged the wrong number by mistake ?
    Please contact your operator for further help with reverse recharge.

  • Whom should I contact in case of any tariff related problems ?
    In case of any tariff related problems, please contact your respective service provider.

  • How soon can I recharge again once a recharge fails at the service provider end?
    If your recharge fails at a service provider end for any reason, we request you to wait for 5 mins before attempting to recharge again with the same mobile/DTH/Data card number and the same amount. You could recharge successfully for a different recharge denomination.

  • I have internationally tagged DTH VC number of DISH TV, can I recharge from PaySe™ app ?
    No, you can only recharge Mobile/DTH/Data card numbers pan India. You cannot recharge an internationally tagged VC number from India.

PAYMENT RELATED QUERIES

  • How can I load money in my account?
    You can load money in your online account directly from your bank account by registering your PaySe™ online account number and IFSC as beneficiary in your bank account. Use fund transfer service from your bank's net banking / mobile banking facility to transfer funds in your PaySe™ online account. Once money is loaded in online account, you can transfer the money into your PaySe™ card / device using PaySe™ mobile application on NFC enabled Android based smart phone.

  • Money deducted from my bank but not reflected in my PaySe™ account?
    Transfers from bank account may take 48 to 72 hours. Please check for bank holidays (of your bank from where transfer is initiated) and NEFT / IMPS timings before transferring. In case you do not receive notification from PaySe™ system after 48 hours, please contact PaySeSupport@nucleussoftware.com.

  • Money deducted from PaySe™ account, but not reflecting in my bank account?
    Transfers from PaySe™ online account to your bank account is instantaneous but sometimes it might take 24 to 72 hours depending on bank holidays or NEFT timings. PaySe™ sends an email & SMS notification on successful transfer. In case you do not receive money in your bank account in 48 hours, please write us at PaySeSupport@nucleussoftware.com .

  • What are the fees for making a payment?
    Currently there is no fee on offline transactions including payments made to merchants for purchase of goods and services using your PaySe™ card.

  • What is the fees for transferring money into my bank account?
    Currently no fee is charged to customer for transferring funds from online account to bank account. It is free for customers, however PaySe™ might revise these charges with prior intimation to customers.

  • What is the fees for transferring money from my bank account into PaySe™ account?
    PaySe™ does not charge any fee for loading funds in your online account, however your bank might charge you as per IMPS/NEFT service charges. Please check your bank terms and conditions and charges for the same.

  • Is money safe in PaySe™ account?
    Yes, your money and other information is absolutely safe in PaySe. You can make your transaction more secure by setting up a secure PIN for authorization.

  • What can I use my Balance for?
    Currently you can pay at all the merchants outlets (including your campus merchants) accepting PaySe.
    For example, in college campuses where PaySe™ is accepted, you could make payments for library, admin, canteen, laboratory or exam fee etc. using your PaySe™ card or could be used at cafeteria etc. in office campuses.

  • How do I withdraw money from my account?
    Once you have received notification from PaySe™ platform on successful credit of your PaySe™ account, you can visit PaySe™ counter to withdraw money into your card or you can use your PaySe™ mobile application on your NFC enabled smartphone from Google Playstore and follow below steps to withdraw money into your card:

    • Login to the PaySe™ Mobile application
    • Tap on the "Offline Services"
    • Enter "Amount" to be withdrawn from online account and enter "PIN" to confirm. Press "OK" button
    • Tap your PaySe™ card to NFC enabled phone
    • PaySe™ system withdraws required amount into your PaySe™ card

  • I was trying to transfer my account cash to my bank account. My account cash has reduced, but my bank account balance is still the same. What is happening?
    Transfers from PaySe™ online account to your bank account is instantaneous but sometimes it might take 24 to 72 hours depending on bank holidays or NEFT timings. PaySe™ send email / SMS notification on successful transfer. In case you do not receive money in your bank account in 48 hours, please write us at PaySeSupport@nucleussoftware.com.

  • How safe is my money in PaySe™ card?
    PaySe™ is fully compliant with the security guidelines published by RBI and uses 128-bit encryption technology. You can be rest assured that your online & offline transactions at PaySe™ are completely safe and your information is secure.

  • How do I close my account?
    In order to close your PaySe™ account, you need to first surrender your PaySe™ card. Please contact PaySeSupport@nucleussoftware.com for more details.

  • Can I get my money transferred from PaySe™ card to my bank account?
    Yes, you can transfer money from PaySe™ card to bank account using the following steps:

    • You need to first link your bank account to the PaySe™ card by submitting the copy of cancelled cheque to the PaySe™ team.
    • After the successful linking of bank account to the card, you can login to the PaySe™ mobile app
    • Navigate to Offline Services > Card Options > Bank > Cash out
    • You will be asked to tap the PaySe™ card to the NFC enabled phone
    • You will be asked to enter the amount and secured PIN in order to transfer money from PaySe™ card to the linked bank account

  • I am unable to withdraw money from my account. What do I do?
    Please contact PaySeSupport@nucleussoftware.com in case of issue. We would be more than happy to help you.

  • I lost my card! What do I do?
    Please do not panic, your money and information is safe in PaySe™ card as you have personalized and secured it with your secure PIN.Please contact PaySeSupport@nucleussoftware.com for reporting the loss of card.

ACCOUNT LIMITS RELATED QUERIES

  • What is the maximum amount I can store in my PaySe™ account?
    Amount of money you can store / load in your PaySe account are governed by RBI guidelines. In case of a minimum KYC customer, you can add upto 10,000/- per calendar month and a full KYC customer can load/store upto 1 lakh.

  • What is the maximum amount I can withdraw in my card?
    These are governed by regulatory limits defined by RBI, for a minimal and a full KYC customer. For minimal KYC customer limit is 10K and for full KYC its 1 L. 50% of this limit amount can be transferred to the cards.

  • Is there a transaction limit I need to be aware of?
    You can only send 5000/- per transaction either to your bank account or to any registered PaySe™ customer.

  • Is there any limit on the amount that I can cash-out into my bank account?
    You can transfer up to Rs.10,000 per month from PaySe™ to your Bank Account as per the RBI regulations. This limit applies to minimum KYC wallet holders while Full KYC (Rs.1 lakh) users can transfer up to Rs. 25,000 per month. You can only send 5000/- per transaction either to your bank account or to any PaySe™ customer.

  • Are there any withdrawal limits?
    There are no limits on withdrawing money in your offline account however online account limits i.e. loading money in you online account and transferring funds to your bank account are governed by RBI guidelines.

  • Is there an expiry date on the account?
    Currently, there is no expiry date. However, in cases of no activity in an account for 180 days, the account will be treated as INACTIVE.

SPLIT PAYMENT RELATED QUERIES

  • What is Split Payment?
    Split Payment allows to split expenses with your friends. It lets you and your friends add various bills and keep track of who owes who, and then it helps you to settle up with each other.

  • How can I register myself to use Split Payment?
    To use Split Payment, you can download PaySe™ App from android play store. After downloading the app, you can register yourself by clicking on Sign Up and feeding in your mobile number and rest of the details as asked. You will receive an OTP on your mobile number which you need to input in the PaySe™ App for mobile verification. Once the verification is complete, you can login to your account by using the mobile number.

  • How can I login to the PaySe™ App.?
    Existing customers can log in using their mobile number as login id and the password that was entered during the sign up process.

  • How do I use Split Payment?
    Here's a quick overview on how you can use Split Payment to split the bills:

    • First login to your account!
    • Click on 'Split your bills' and then you can 'Enter Amount' in order to split payment.
    • You can split the bill either with the group you have created before or by adding mobile number from contacts. You can also select the split type from the options listed such as Equal Split, Customized Split, Percentage wise and Share basis Split while splitting bills with friends.
    • As soon as you tap the submit icon, Split Payment will update everyone's balances to keep track of how much each person owes.

  • Do I need to be a full KYC customer in order to use Split Payment?
    No! you don't need to be a full KYC customer in order to use Split Payment.

  • Can I create a group of friends for splitting a payment?
    Groups are an easy way to split expenses with a particular group of people. You can create a group of friends for splitting payment

  • How can I create a group for Split Payment?
    To create a group, login to your account and click on 'Split your bills'. Navigate to 'View Groups' and then click on 'Create New Group'.

    As part of creating a group, you'll be asked to provide contact information for the other members of the group. After this step you can name the group according to your wish.

  • How can I manage a group for Split Payment?
    To manage a group, login to your account and click on 'Split your bills'. Navigate to 'View Groups' and then tap on the group name to update the group details.

  • Can I update already created group?
    You can add members to the existing groups and you may also delete the group.

  • How can I add/ remove a member in a group for Split Payment?
    To add/remove a member in a group, click on 'Split your bills' and navigate to 'View Groups'. Tap on the group name in which you would like to add or remove member. To add a member, click on plus icon and fill in the mobile number or select from contacts. To remove a member, swipe left on the name or mobile number of the person and click on delete icon.

  • Do I always need to create a group before initiating a split?
    No! you can initiate a split without creating any group. You can initiate a split by selecting the contacts from your contact list or by simply entering the mobile number.

  • What is split type?
    Split Type allows you to split the bills on the basis of your requirement. You can choose to split the payment either equally among the group or you can choose to enter a specific amount for each member of the group. You can also choose to split basis the percentage or share basis.

  • What are different types of Split Type?
    There are four types of Split that you can choose from which are as follows:-

    • Equally : You can split the payment equally among the members of split group. For eg. if there are 2 members in a group and the bill amount is of Rs 100. The amount would be splitted equally using this Split Type.
    • Customized : You can customize the amount for each members of a split group. For eg. if there are 2 members in a group and the bill amount is of Rs 100. Using this Split Type, You can ask one member to pay Rs 70 and another to pay Rs 30.
    • Percentage wise : You can customize the amount for each members of split group by making use of percentage. For eg. if there are 2 members in a group and the bill amount is of Rs 100. Using Percentage Wise, You can ask one person to pay 25% of the amount which would be Rs 25 and another person to pay 75% of the amount which would be Rs 75.
    • Share Basis : Using this Split, you can ask a particular member of the group to pay for other people involved in a transaction who may or may not be a part of Payse App. For eg. There are 2 members in a split group and there were 5 people in total involved in a transaction of amount Rs 1000. Using this Split Type one member can pay for the share of 4 people (amount: Rs 800) and another member can pay for his share (amount: Rs 200).

  • How can I add remark while splitting payment with friends?

    • First login to your account!
    • Click on 'Split your bills' and then you can 'Enter Amount' in order to split payment. You will find a remark section where you can enter any remark associated with that particular bill.
     For eg. the bill you are splitting with friends is of a movie, then you can enter 'Movie' as a remark in order to remind your friends about the bill.
     This remark will be visible to the members of the group.

  • How can I check the split request sent by a friend?
    To view all the split requests sent by you or received by you, you can go to 'Split your bills' and then click on 'View Split Requests'.

  • How can I accept the split request sent by a friend?
    You can accept the split request sent by a friend by going to 'Split your bills' and then click on 'View Split Requests'. Here you will find all the split requests made by you or your friends. You can tap on a particular transaction to accept or reject the split request made by a friend.

  • How can `I check my settlement with a friend?
    You can check the settlement with a friend by navigating to 'Split your bills' and then tap on 'View Settlements'. You will find the list of all the friends with whom you have been involved in any sort of transaction. Tap on the name of the friend with whom you would like to check the settlement.

  • What does 'Remind' option signifies in the settlements page?
    Remind option generally comes when the person owes you some money and has somehow forgot to pay. You can remind that person to pay by using this 'Remind' option and you can re send the reminder to that particular person only after the completion of 72 hours of the previous reminder.

  • What does 'They Owe' and 'You Owe' amount signifies in the settlements page?
    'They Owe' amount signify the amount that the particular person has to pay you and 'You Owe' amount states the amount that you are supposed to pay to that person.

  • How Net Amount is calculated in the settlements page?
    Net Amount is calculated by the difference of the amount 'They Owe' and the amount 'You Owe'. If the Net Amount is in ' RED ' color and the label says 'Pay' , it signifies that you are supposed to pay the net amount to that particular person and if the Net Amount is in ' GREEN ' color and the label says 'Receive', it signifies that the person is supposed to pay you the net amount.

  • What does 'Marked as not received' in a transaction signify in the settlements page?
    'Marked as not received' in a transaction signify that the particular transaction has been treated as not received by the receiver of the payment, since the receiver has not received the amount as claimed by the sender.

  • What does 'Acknowledge Receipt' in a transaction signify in the settlements page?
    'Acknowledge Receipt' in a transaction signify that the particular transaction requires the action of the user in the form to either acknowledge that particular transaction or reject it.

  • How can I settle all the balances with a friend?
    You can settle all the balances with a friend by navigating to 'Split your bills' and then click on 'View Settlements'. You will find the list of all the friends with whom you have been involved in any sort of transaction. Tap on the name of the friend with whom you would like to settle all the balances. If he/she owes you money, you can remind him/her to pay the balance by clicking on 'Remind' and if you are the one who owes him/her then you can pay the balance by clicking on 'Settle'.

  • Can I settle the partial amount while settling balances with a friend?
    Yes! you can settle the partial amount by editing the amount that appears when you tap on the 'Settle' button in the 'Settlements' page.

  • What is Recent Activity ?
    Recent Activity basically displays all the updates which helps user to keep track of all the activities such as Split request received or sent, Settlements, Group creation, etc.

  • How can I check the notifications related to Split Payment?
    You can check it by navigating to 'Split your bills' and then tap on 'Recent Activity'.

  • Do I always need to acknowledge the payment?
    Yes! It is necessary to acknowledge the payment you have received because it is after the acknowledgment only, the amount gets reflected in your account.

MERAPURSE

  • What is the URL?
    URL to access merapurse website is https://merapurse.payse.cash.

  • What all features/facilities provided by this website?
    You can view your online and offline transaction details under Account summary section on merapurse website. In Monthly Statement section you can download account statements. You can also view your PaySe™ account details in 'View Profile' section once you log in to merapurse

  • How can I get my credentials for login?
    Your mobile number is your login id on merapurse website & PaySe™ mobile application. Please use 'forgot password' link to reset your password. In case of any issues please contact PaySeSupport@nucleussoftware.com.

  • For how long does the link sent during registration on my email id valid?
    Validity of the reset link Email link sent with credential information is valid for 48 hours.

  • I've forgotten my password? What do I do?
    Your mobile number is your login id on merapurse website & PaySe™ mobile application. Please use 'forgot password' link to reset your password. PaySe™ will send an email on registered email id with link to reset your password. In case of any issues please contact PaySeSupport@nucleussoftware.com.

  • Where can I see my virtual account details?
    You can view your online account details under View Profile section once you login to Merapurse website.

  • How can I see my monthly transactions?
    Monthly transaction data is available month wise in Monthly Statement section. You can download the monthly statement in pdf form from the website.

  • Explain different features provided by merapurse in detail.
    You can view your online and offline transaction details under Account summary section. In Monthly Statement section you can view/download month wise card statement and also view profile information. You can also view your account details on merapurse website. Important terms and conditions related to your PaySe™ account and FAQs are also published on website

Device/Card

  • What are different devices/cards related to this product?
    There are 2 different form factors related to PaySe™ product-

    • PaySe™ device (PURSE)
    • PaySe™ Card

  • What is the purpose of PURSE device & card?
    PURSE device is used for making offline transaction with PaySe™ card and could also be used for making transactions with another PURSE device.

  • What is the battery life of PURSE device?
    PURSE device has 900 mAh, 3.33wH, and 3.7V lithium ion battery. Maximum power required for its operation is 35mA.
    A PURSE device with fully charged battery can perform 30 transactions/day for 6 months.

  • How do we charge my PURSE device?
    To charge your PURSE device battery, you need a charger and a USB cable.

    Connect the USB cable with charger and fix the wallet with charger pogo pin. Red LED in charger will continuously glow, to indicate the wallet charging.

  • I've lost my PURSE device. What do I do?
    In the event of lost wallet, you can hotlist his device by using PaySe™ mobile application installed on Android based smart phone. The hot listed wallet will be blocked, only after the wallet comes online.

  • My PURSE device is not working. What do I do?
    Try to do power on/off and if it still fails to work, please contact us at PaySeSupport@nucleussoftware.com or call us at 9582191818.

  • How to upgrade the firmware of PURSE device?
    Firmware Upgrade Steps:

    • Before the Firmware upgrade, deposit wallet balance and Sync the wallet using PalmATM.
      Note: Make sure offline wallet balance should be Rs 0.00.
    • Logon to PalmATM , fix the PaySe™ wallet on the Charger bed and connect the charger with Android mobile device using the OTG cable, as shown in the picture below.
      Note: Make sure red LED light should glow on charger after fixing the wallet.
    • Select the "Admin" button from PalmATM.
    • Select "Upgrade Wallet" button from PalmATM.
    • "Wallet type" popup will appear on PalmATM screen as shown in the Picture below.
    • Select the "NDV2" for Merchant/Agent type Wallet
    • "Upgraded wallet" popup will appear on PalmATM screen as shown in the Picture below.

  • What is the recommended Android version/Device for wallet?
    Android version: 4.3 and up.

  • I was trying to do Pay/Receive transaction but it got declined. What do I do?

    • If there is an error displayed on the wallet screen, please refer to the explanations of that error code.
    • Check the role of device configured at server, roles are normally agent/merchant/customer. Certain roles are restricted to not allow pay/receive operation. Below is the table of role and operation allowed:
      Role Operation(s) allowed
      Agent Agent can receive from Agent
      Merchant Merchant can receive from Agent and Customer
      Customer Customer can receive from Customer and Agent
    • There are limits defined on number of offline transactions, maximum/minimum value of a single transaction, maximum instantaneous amount a wallet can hold, maximum amount a wallet can be loaded in a day/month/year. Check the limits configured for the customer, pay/receive will get declined if any of configured limits are breached.

  • Can wallet/Card ever get locked? If 'yes' how can I get it unlocked?
    Wallet will be locked when number of wrong PIN attempts have reached the maximum number of retries. In this case, user can unlock the wallet/card offline (if supported for the variant) security answers to questions configured at the time device personalization. User can request OTP on his registered mobile number/Email to unlock the wallet taking wallet online.

  • I've lost my wallet/card. What do I do?
    In the event of wallet lost, user can hotlist his wallet by using the PaySe™ mobile application. . The reported lost wallet will be blocked, only after the wallet comes online and it was hotlisted by user.

  • I've broken my wallet/card. What do I do?
    In the event of wallet broken/un-usable, user can request to replace his wallet with new wallet. The old wallet will be blocked, and should be handed over to the operations staff for possible recovery of available offline balance in the old wallet.