What is PaySe™ ? PaySe™ is a unique digital payment system(wallet)with offline payment capabilities licensed with the RBI as a semi-closed Prepaid Payment Instrument(PPI).
Which company owns this? PaySe™ is a payment initiative of Nucleus Software Exports Ltd(NSEL),one of the largest technology companies in India in the financial services space.NSEL has over 150 customers in over 50 countries and is listed on BSE and the NSE.
How can I get started? Please contact us at PaySeSupport@nucleussoftware.com or call us at 9582191818.Depending on your interest as a PaySe™ merchant or user and your environmental use-case,our representatives will be only too happy to structure the best solution for your needs.
What is the uniqueness of this product? This is the only prepaid payment instrument in India,and perhaps the world,which provides transaction ability while offline using NFC(Near Field Communication)and Bluetooth technology - making it extremely useful in areas with little or no connectivity.
What are benefits of PaySe™ as opposed to other wallets? As compared to other digital wallets in India,PaySe™ offers a great advantage - the ability to make and receive payments even when offline i.e.without cellular or even data network coverage.The proprietary ecosystem has been designed from ground up based on the highly secure NFC(Near Field Communication)technology and offers cutting edge security features to safeguard the money in the system.The cards can be loaded with the desired amount of money(either through transfer from a bank account into online account or conversion through cash at a designated Conversion Point)and used for payments at designated merchants.
Is PaySe™ approved by RBI? YES,PaySe™ is duly authorized by RBI to issue semi-closed prepaid payment instruments in India.
Can I use my PaySe™ both offline and online? Yes,PaySe™ is unique solution which offers both offline & online transactions capabilities.
What are different components/parts? The PaySe™ ecosystem comprises the following:
- PaySe™ platform - is the interface between the real world and the digital world in accordance with the regulatory guidelines
- PaySe™ Card - for users who wish to make offline payments for goods and services. These cards can be 'topped-up' online through net-banking or with physical cash at designated outlets called Conversion Points (CP)
- PURSE Device - provided to merchants who can pay & receive digital cash from PaySe™ Card users and transfer to their bank accounts directly.
- pCAS and PalmATM - are support software that can be loaded on to any Android based smart phone to allow for acquisitions, verifications and transfer to and from the banking system.
Is connectivity required to enable PaySe™ ecosystem? Transactions between PaySe™ components (Card, Purse Device) do not require net connectivity (offline capability). However, transfers to and from the banking system are done through an NFC enabled smart phone with the software components - PalmATM and pCAS - which use phone / net connectivity.
What are different/key roles involved with this product? The different/key roles involved with PaySe™ are - Merchant, User, CP and Bank.
- Merchants: are sellers of goods and services who receive digital cash in payment for the above. They are issued a Purse Device to enable receipts.
- Users: are PaySe™ Cards holders who use their card to make digital payments.
- Conversion Point (CP): is a designated merchant who loads equivalent digital cash on PaySe™ Cards of Users against acceptance of physical cards.
- Banks: regular banking accounts of merchants, users and CPs can be connected to the PaySe™ system to transfer digital balances of PaySe™ to and from the accounts directly.
How can I become a merchant and what are merchant operations? As PaySe™ merchant your business will benefit in several ways viz. removal of cash and cash handling expenses, direct transfers to the bank account, higher safety and security, access to PaySe™ Card User base and various promotional campaigns. All this is available against the payment of a nominal cash out fee which is charged when you move your balances to your bank account. The regulatory KYC norms have to be met through proper documentation like Aadhar and bank account details. To know more about PaySe™ and register as merchant: write us at PaySeSupport@nucleussoftware.com or call us at 9582191818.
How can I become a CP and what are CP operations? You can become a PaySe™ CP by contacting us at PaySeSupport@nucleussoftware.com or call us at 9582191818 and completion of KYC formalities. PaySe™ will pay you for every conversion of physical cash to digital cash which translates to a very healthy return on capital employed.
What is the business model for a CP? PaySe™ will pay you for every conversion of physical cash to digital cash which translates to a very healthy return on capital employed. A CP accepts physical cash from users and loads / tops-up their PaySe™ cards with digital cash for the equivalent amount - earning a conversion fee from PaySe™ in the process. He then transfers the physical cash to his account and draws digital cash as required.
Prerequisites of merchant? What are the documents required for signing as a merchant? Following documents are required for registering as a merchant: A valid proof of identity and a valid proof of address including Aadhar, PAN, Bank Account details + cancelled cheque along with proof of business.
Prerequisites of CP? What are the documents required for signing as a CP? What are infrastructural and financial requirements for becoming a CP? Following documents are required for registering as a Conversion Point for PaySe: A valid proof of identity and a valid proof of address including Aadhar, PAN, Bank Account with mobile or internet banking facility + cancelled cheque (for bank details).
Prerequisites of consumers? What are documents required to get a card/device? Any person desirous of using a PaySe™ digital wallet can do so by contacting us at PaySeSupport@nucleussoftware.com or call us at 9582191818. KYC process will be completed as per RBI guidelines (Aadhar card) and the person is issued PaySe™ Card upon completion of documentation. He can then load the card at any CP or through an online net-banking process and start using the card at PaySe™ merchant outlets.
How can I upgrade myself from a min KYC customer to a full KYC customer? Please visit any of the authorized PaySe™ agent (conversion point) with original copy of Aadhaar card to upgrade your PaySe™ account to Full KYC and enjoy enhanced limits on your accounts.
PAYMENT RELATED QUERIES
How can I load money in my account? You can load money in your online account directly from your bank account by registering your PaySe™ online account number and IFSC as beneficiary in your bank account. Use fund transfer service from your bank's net banking / mobile banking facility to transfer funds in your PaySe™ online account. Once money is loaded in online account, you can transfer the money into your PaySe™ card / device using PalmATM application using NFC enabled Android based smart phone
I am unable to withdraw money from my online account. What do I do? You will receive notification from PaySe™ system once money is successfully credited in your online account. You can then transfer funds in your offline account once money is credited in your online account using PalmATM application (download PalmATM application from Google play store).
Money deducted from my bank but not reflected in my PaySe™ account? Transfers from bank account may take 48 to 72 hours. Please check for bank holidays (of your bank from where transfer is initiated) and NEFT / IMPS timings before transferring. In case you do not receive notification from PaySe™ system after 48 hours, please contact PaySeSupport@nucleussoftware.com.
Money deducted from PaySe™ account, but not reflecting in my bank account? Transfers from PaySe™ online account to your bank account is instantaneous but sometimes it might take 24 to 72 hours depending on bank holidays or NEFT timings. PaySe™ sends an email & SMS notification on successful transfer. In case you do not receive money in your bank account in 48 hours, please write us at PaySeSupport@nucleussoftware.com .
What are the fees for making a payment? Currently there is no fee on offline transactions including payments made to merchants for purchase of goods and services using your PaySe™ card.
What is the fees for transferring money into my bank account? Currently no fee is charged to customer for transferring funds from online account to bank account. It is free for customers, however PaySe™ might revise these charges with prior intimation to customers.
What is the fees for transferring money from my bank account into PaySe™ account? PaySe™ does not charge any fee for loading funds in your online account, however your bank might charge you as per IMPS/NEFT service charges. Please check your bank terms and conditions and charges for the same.
Is money safe in PaySe™ account? Yes, your money and other information is absolutely safe in PaySe. You can make your transaction more secure by setting up a secure PIN for authorization.
What can I use my Balance for? Currently you can pay at all the merchants outlets (including your campus merchants) accepting PaySe.
For example, in college campuses where PaySe™ is accepted, you could make payments for library, admin, canteen, laboratory or exam fee etc. using your PaySe™ card or could be used at cafeteria etc. in office campuses.
How do I withdraw money from my account? Once you have received notification from PaySe™ platform on successful credit of your PaySe™ account, you can visit PaySe™ counter to withdraw money into your card or you can download PalmATM application on your NFC enabled smartphone from Google Playstore and Login to PalmATM application and follow below steps to withdraw money into your card:
- Select "PaySe™ Cards" service from the menu on home screen
- Select "Withdraw" from menu
- Enter "Amount" to be withdrawn from online account and "PIN" to confirm. Press "OK" button
- Tap your PaySe™ card to NFC antenna on the phone
- PaySe™ system withdraws required amount into your PaySe™ card
I was trying to transfer my account cash to my bank account. My account cash has reduced, but my bank account balance is still the same. What is happening? Transfers from PaySe™ online account to your bank account is instantaneous but sometimes it might take 24 to 72 hours depending on bank holidays or NEFT timings. PaySe™ send email / SMS notification on successful transfer. In case you do not receive money in your bank account in 48 hours, please write us at PaySeSupport@nucleussoftware.com.
How safe is my money in PaySe™ card? PaySe™ is fully compliant with the security guidelines published by RBI and uses 128-bit encryption technology. You can be rest assured that your online & offline transactions at PaySe™ are completely safe and your information is secure.
How do I close my account? In order to close your PaySe™ account, you need to first surrender your PaySe™ card. Please contact PaySeSupport@nucleussoftware.com for more details.
Can I get my money transferred from PaySe™ account to my bank account? Yes, transferring money from PaySe™ online account is simple and easy. You need to first link your bank account with your PaySe™ account and then login to PalmATM application (You can download PalmATM from Google Play Store) from your NFC enabled Android smart phone and select Cash-out service from menu under "PaySe™ cards". Enter the amount you wish to transfer to your bank account and confirm the transaction by entering your secure PIN and tapping your card on NFC antenna of phone.
I am unable to withdraw money from my account. What do I do? Please contact PaySeSupport@nucleussoftware.com in case of issue. We would be more than happy to help you.
I lost my card! What do I do? Please do not panic, your money and information is safe in PaySe™ card as you have personalized and secured it with your secure PIN.Please contact PaySeSupport@nucleussoftware.com for reporting the loss of card.
ONLINE WALLET RELATED QUERIES
Does PaySe™ allow users to have access to online account? Yes, existing PaySe™ users can access their online account using the mobile application. New users can also register themselves by downloading the PaySe™ application from Google play store.
How can PaySe™ users access online wallet/account? PaySe™ users can access their online account using the mobile wallet application which can be downloaded from Android play store.
How can you log-in to online mobile wallet app ? Existing customers can log in using their mobile number as login id or using the login credentials provided by PaySe™ at the time of registration.
Is Mobile wallet app supported on all android phones? Currently, application is supported on latest version (above 4.3) of Android based smart phone.
What are the major features provided by this app? Users can transfer funds to their friends and family and make payments to merchants for the goods and services. Users can also view their transaction history i.e. payment initiated or received by them. Users can also access their offline account (in case user is having PaySe™ card or device) from same application. They can withdraw funds into their offline PaySe™ card and deposit funds back from offline card/device into their online account.
I've changed by mobile handset, can I still use application to access my PaySe account? Yes, you need to download PaySe™ application from Google play store and verify your account using the OTP (One Time Password) shared by PaySe™. Once OTP is verified, you can continue using your PaySe™ account.
I've forgot my password for mobile application, how can I change or reset my password? Click on Forgot password link on mobile application and enter your registered email id. PaySe™ will send email with link to reset your password.
Is there any confirmation / notification from PaySe™ on successful payment? Users will receive transaction confirmation on their registered Email address and as SMS notification on their registered mobile number after payment is successfully processed.
What is verification code? Verification code is a 4 digit code provided to customer in SMS/Email notification after successful payment to merchant. User can provide this verification code to merchant as confirmation of payment.
ACCOUNT LIMITS RELATED QUERIES
What is the maximum amount I can store in my PaySe™ account? Amount of money you can store / load in your PaySe account are governed by RBI guidelines. In case of a minimum KYC customer, you can add upto 10,000/- per month and a full KYC customer can load/store upto 1 lakh.
What is the maximum amount I can withdraw in my card? These are governed by regulatory limits defined by RBI, for a minimal and a full KYC customer. For minimal KYC customer limit is 10K and for full KYC its 1 L. 50% of this limit amount can be transferred to the cards.
Is there a transaction limit I need to be aware of? You can only send 5000/- per transaction either to your bank account or to any registered PaySe™ customer.
Is there any limit on the amount that I can cash-out into my bank account? You can transfer up to Rs.10,000 per month from PaySe™ to your Bank Account as per the RBI regulations. This limit applies to minimum KYC wallet holders while Full KYC (Rs.1 lakh) users can transfer up to Rs. 25,000 per month. You can only send 5000/- per transaction either to your bank account or to any PaySe™ customer.
Are there any withdrawal limits? There are no limits on withdrawing money in your offline account however online account limits i.e. loading money in you online account and transferring funds to your bank account are governed by RBI guidelines.
Is there an expiry date on the account? Currently, there is no expiry date. However, in cases of no activity in an account for 180 days, the account will be treated as INACTIVE.
What is this application all about? PalmATM is PaySe™ platform's official application which enables mobile ATM functionality for our registered users on Android based Smartphones.
What are major features of this app? PalmATM application is the only application using which a user can perform online transactions with the PaySe™ Platform, securely. It enables the user to Deposit to or Withdraw from his PaySe™ account to his card / device. Besides this, it provides a host of other services to assist wallet users with their banking needs without the user having the need to visit a physical ATM machine.
How can I get this app? You can download from Google play store.
Is it mandatory to get this app to continue using PaySe? PalmATM application is required for enabling online banking operations like Deposit to or Withdraw from online account. In absence of PalmATM application, user can still perform online operations using his card/device.
Are there any specific devices on which this app can be installed or it can get installed on any device? The Android device should have Android version >= 4.3 and Bluetooth Low Energy to be able to use this app. If the user wants to use his PaySe™ cards with this application then the Android phone should also have NFC (Near Field Communications) capabilities.
How do I get PalmATM credentials? Your mobile number is your login id on merapurse website & PalmATM application. Please use 'forget password' link to reset your password. In case of any issues please contact PaySeSupport@nucleussoftware.com.
I've forgotten my password? What do I do? The password can be reset via the PalmATM application.For this the user needs to provide his user name and the registered email id.
I've lost my phone on which I had downloaded this app. What do I do? This application is not bound to the handset and can be downloaded again on any other device as well.
Can I sign in on multiple devices? Yes you can. But as soon as you sign on to a new device, the session on the previous device is invalidated and any further online transaction on the previous device would result in user getting logged out of the PaySe™ System.
Does this application bind the user id to the device or I can log in using my credentials on someone else's device? No it does not. You can use your credentials on any of the devices available.
My PalmATM app is not working as expected. What do I do? In case of any issues / queries regarding PalmATM application, please write us at PaySeSupport@nucleussoftware.com.
What is the URL? URL to access merapurse website is https://merapurse.payse.cash.
What all features/facilities provided by this website? You can view your online and offline transaction details under Account summary section on merapurse website. In Monthly Statement section you can download account statements. You can also view your PaySe™ account details in 'View Profile' section once you log in to merapurse
How can I get my credentials for login? Your mobile number is your login id on merapurse website & PalmATM application. Please use 'forget password' link to reset your password. In case of any issues please contact PaySeSupport@nucleussoftware.com.
For how long does the link sent during registration on my email id valid? Validity of the reset link Email link sent with credential information is valid for 48 hours.
I've forgotten my password? What do I do? Your mobile number is your login id on merapurse website & PalmATM application. Please use 'forget password' link to reset your password. PaySe™ will send an email on registered email id with link to reset your password. In case of any issues please contact PaySeSupport@nucleussoftware.com.
Where can I see my virtual account details? You can view your online account details under View Profile section once you login to Merapurse website.
How can I see my monthly transactions? Monthly transaction data is available month wise in Monthly Statement section. You can download the monthly statement in pdf form from the website.
Explain different features provided by merapurse in detail. You can view your online and offline transaction details under Account summary section. In Monthly Statement section you can view/download month wise card statement and also view profile information. You can also view your account details on merapurse website. Important terms and conditions related to your PaySe™ account and FAQs are also published on website
What are different devices/cards related to this product? There are 2 different form factors related to PaySe™ product-
- PaySe™ device (PURSE)
- PaySe™ Card
What is the purpose of PURSE device & card? PURSE device is used for making offline transaction with PaySe™ card and could also be used for making transactions with another PURSE device.
What is the battery life of PURSE device? PURSE device has 900 mAh, 3.33wH, and 3.7V lithium ion battery. Maximum power required for its operation is 35mA.
A PURSE device with fully charged battery can perform 30 transactions/day for 6 months.
How do we charge my PURSE device? To charge your PURSE device battery, you need a charger and a USB cable.
Connect the USB cable with charger and fix the wallet with charger pogo pin. Red LED in charger will continuously glow, to indicate the wallet charging.
I've lost my PURSE device. What do I do? In the event of lost wallet, you can hotlist his device by using Palm ATM application installed on Android based smart phone. The hot listed wallet will be blocked, only after the wallet comes online.
My PURSE device is not working. What do I do? Try to do power on/off and if it still fails to work, please contact us at PaySeSupport@nucleussoftware.com or call us at 9582191818.
How to upgrade the firmware of PURSE device? Firmware Upgrade Steps:
- Before the Firmware upgrade, deposit wallet balance and Sync the wallet using PalmATM.
Note: Make sure offline wallet balance should be Rs 0.00.
- Logon to PalmATM , fix the PaySe™ wallet on the Charger bed and connect the charger with Android mobile device using the OTG cable, as shown in the picture below.
Note: Make sure red LED light should glow on charger after fixing the wallet.
- Select the "Admin" button from PalmATM.
- Select "Upgrade Wallet" button from PalmATM.
- "Wallet type" popup will appear on PalmATM screen as shown in the Picture below.
- Select the "NDV2" for Merchant/Agent type Wallet
- "Upgraded wallet" popup will appear on PalmATM screen as shown in the Picture below.
- Before the Firmware upgrade, deposit wallet balance and Sync the wallet using PalmATM.
What is the recommended Android version/Device for wallet? Android version: 4.3 and up.
I was trying to do Pay/Receive transaction but it got declined. What do I do?
- If there is an error displayed on the wallet screen, please refer to the explanations of that error code.
- Check the role of device configured at server, roles are normally agent/merchant/customer. Certain roles are restricted to not allow pay/receive operation. Below is the table of role and operation allowed:
Role Operation(s) allowed Agent Agent can receive from Agent Merchant Merchant can receive from Agent and Customer Customer Customer can receive from Customer and Agent
- There are limits defined on number of offline transactions, maximum/minimum value of a single transaction, maximum instantaneous amount a wallet can hold, maximum amount a wallet can be loaded in a day/month/year. Check the limits configured for the customer, pay/receive will get declined if any of configured limits are breached.
Can wallet/Card ever get locked? If 'yes' how can I get it unlocked? Wallet will be locked when number of wrong PIN attempts have reached the maximum number of retries. In this case, user can unlock the wallet/card offline (if supported for the variant) security answers to questions configured at the time device personalization. User can request OTP on his registered mobile number/Email to unlock the wallet taking wallet online.
I've lost my wallet/card. What do I do? In the event of wallet lost, user can hotlist his wallet by using Palm ATM. The reported lost wallet will be blocked, only after the wallet comes online and it was hotlisted by user.
I've broken my wallet/card. What do I do? In the event of wallet broken/un-usable, user can request to replace his wallet with new wallet. The old wallet will be blocked, and should be handed over to the operations staff for possible recovery of available offline balance in the old wallet.